Bulutegra Help center
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Step-by-step articles on how the panel works — from setup and order flow to stock sync and account security.
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Getting started
First setup, onboarding steps and timelines.
- Getting started with BulutegraWhat happens during onboarding, what we need from you, and the four steps: Connect, Match, Watch, Hand over.
- How long does setup take?How long the four onboarding steps usually take, and what makes them shorter or longer.
- The Panel home page: sales summary, bell and menu mapExplains the sales cards, period buttons and attention bell on the Panel home page, and what each section of the left…
Channels
Connecting channels and matching products.
- Connecting a channel: entering API credentialsWhere to enter marketplace and catalog credentials in the panel, and what each channel asks for.
- Product matching: SKU and barcodeHow products are matched to channel listings, what an "unmatched" record means, and how to fix it.
- Marketplaces and channel switches: what they do and how to use themThe channel cards on the Marketplaces screen, the channel page, and the switches that turn order and stock/price…
- Order transfer settings: which codes are orders written to your ERP with?How to set up the ERP connection, document constants, per-channel codes and carrier mapping on the Order transfer…
- Product code matching: checking listing–product linksThe Mappings and Product Code Matching screens, the statuses of listing ↔ product matches, and how to approve or…
- Marketplace mappings and logistics data: what they do and how to use themHow the category, brand, colour and size equivalents used when listing are approved, and the size, VAT and manufacturer…
Products
Product list, quality checks, new products and content updates.
- The Products page: list, filters and product cardExplains the Products list, search and filters, channel logos, the product card and the bulk actions that start on…
- Product quality: finding and fixing broken listingsExplains what the Quality screen collects, how findings are listed and how to fix them from the panel with preview and…
- New products and listing: how a product reaches the marketplacesExplains how a new product reaches the marketplaces, the listing queue, and how content that changed in your catalog is…
Shadow mode
Read first, then hand over channel by channel.
Orders
Order flow, ERP transfer and returns.
- Order flow: how orders reach your ERPHow an order travels from the channel to your ERP, the statuses you see in the panel, and where to look when an order…
- Returns and the returns portalHow marketplace and web-store returns are tracked in the panel, and the main steps of the returns portal flow.
- Export orders: the micro-export viewHow to follow the ERP, invoice and customs declaration steps of micro-export orders in the Export view of the Orders…
Stock and pricing
Stock sync, price rules, profitability and settlements.
- Stock and price syncHow the single stock pool, price rules and the profit floor work, and why a price may not change.
- Profitability and settlementsWhat the profitability screen shows per product and channel, and which records the settlement audit flags.
- How do price rules work?What the multipliers, price brake, out-of-scope and clearance brands on the Rules screen do, and what happens if no…
- Excessive price gap list: what it is and how to read itThe list of prices not sent to a channel because the price brake held them, its columns, and what you can do with an…
- Automatic rules: what they do and how to set them upThe jobs the panel does by itself when a condition is met: rule types, simulation, and running in shadow or live.
Reports and invoices
Sales reports, repricing, BuyBox, stock-outs, showcase lists and incoming invoices.
- Reports overview: what it shows and how to use itThe revenue, orders, channel share and best-seller summary on the Reports page, choosing a period, and why net figures…
- Repricing and BuyBox: what they are and how to read themThe BuyBox screen, which shows who wins the buy box on Trendyol, and the Repricing screen, which suggests prices based…
- Stock-out and showcase lists: what they do and how to use themThe Stock-out screen, which shows how many days stock will last at the current sales pace, setting a critical…
- Incoming invoices: what the screen does and how to use itHow to search the e-invoices issued to you on the Invoices screen, break them down by line type and open the invoice…
Operations and assistant
Manual jobs, system health, logs and the panel assistant.
- Operations, Log and system healthHow to see what is running right now on the Operations page, start a job by hand and read recent runs, and follow…
- Assistant: what it does and how to use itHow to ask the Assistant about orders, products and sales, how to ask it to do things with in-chat approval, why and…
- Assistant release notesBulutegra Assistant versions: what is new, improved and fixed in each release.
- Tasks: how to use boards, lists and cardsTracking work with boards, lists and cards on the Tasks screen, completing and moving cards, the phone layout and task…
Troubleshooting
Notifications, alerts and common problems.
Account and security
Roles, two-step verification and data security.
- Roles, two-step verification and password resetUser roles, adding users, inviting people from other stores, mandatory two-step verification, and what to do if you…
- Data security at a glanceA short summary of how your data and channel keys are protected, and what to watch on your side.
- Bulutegra API and webhooks: connecting your own softwareHow to create an API key so your own software can read orders, products and stock, and how to receive order events…
Didn’t find your answer?
Write to our team — we answer setup and usage questions in Turkish and English.