Assistant: what it does and how to use it

What is the Assistant?

The Asistan (Assistant) is a chat box where you ask questions about your panel data. It is rule-based: it matches your question against patterns it knows and builds the answer from current panel data. It does not use an external AI service. It answers in Turkish.

You can open it in two places:

• Asistan in the left menu.
• The chat button in the bottom-right corner of every page. In the small window that opens, the Tam sayfada aç (Open full page) icon in the header takes you to the Assistant page.

You can watch the assistant's short introduction film with the Tanıtım filmi (Introduction film) button at the top right of the Assistant page, or with the film icon in the chat window's header.

Type your question in the box at the bottom and press Enter or click the Gönder (Send) button on the right of the box. Use Shift+Enter for a new line; the box grows by itself for longer messages. While the answer is being prepared, the chat shows "Soru inceleniyor…" (Reviewing the question…), "Veriler kontrol ediliyor…" (Checking the data…) and "Yanıt hazırlanıyor…" (Preparing the answer…) in turn. Messages are grouped by day under Bugün (Today), Dün (Yesterday) or a date heading; the assistant's answers show the time, and hovering over a message shows the full date.

First opening and example questions

When the chat is empty, the Assistant greets you with "Merhaba, size nasıl yardımcı olabilirim?" (Hello, how can I help you?) and shows example questions as buttons, each with a topic such as orders, stock, prices, marketplaces and reports. Tap an example and the question is sent right away. The Assistant page shows six examples and the small chat window shows four.

How to ask

• Write in Turkish. It also understands English words inside a sentence, such as "order" or "stock"; questions written fully in English are queued to be answered.
• Turkish characters are optional: it understands spellings like "siparis" and "stogu".
• Keep it short. An order number, product code and marketplace name are enough for most questions.
• Type "yardım" (help) to get a list of example questions.
• Short messages such as "merhaba" (hello), "teşekkürler" (thanks), "iyi geceler" (good night) or "neler yapabilirsin" (what can you do) get a short reply with a few example questions; they are not queued.
• If your question fits several situations, the Assistant offers numbered options; just type the matching number.

What it answers

• Order status: type an order or package number. It gives the order's code in your ERP, when it was transferred to the ERP, and a duplicate warning if the same order was opened more than once in the ERP.
• Product and stock: type a product code or barcode. It shows the stock in the source catalog and the record on each channel (stock, sale price, whether it is on sale). Add a marketplace name to list only that channel.
• Sales summary: "bugün kaç sipariş" (how many orders today), "bu hafta kaç sipariş geldi" (how many orders this week).
• Orders to ship: "kargoya verilecekler" lists orders waiting to be shipped.
• On sale but out of stock: ask with a marketplace name; it lists listings shown as on sale on that channel while you have no stock.
• n11 approval and rejection status: tells you which listings are awaiting approval or were rejected on n11, and what to do.
• New product status: tells you which channels a new product has been opened on.

Answers are formatted for easy reading: key information is in bold, and steps and lists are shown as bullets or numbers. For questions that ask for a list, the answer contains an Excel dosyası (Excel file) card; click the card to download the file.

Asking the Assistant to do things

When you ask the Assistant for a job, it first shows briefly in the chat what it will do and asks Emin misiniz? (Are you sure?). Click Evet, uygula (Yes, apply) — or type "evet" — and it does the job and writes the result in the same chat; choose Vazgeç (Cancel) and nothing changes. This rule applies to every role, and you don't need to go to another page to approve.

• Approval covers only the preview shown and is valid for 10 minutes. If time runs out, or you ask for a new job, the old buttons disappear and a short status line takes their place.
• The same approval is never applied twice; refreshing the page shows the same status.
• Every approve and cancel decision is logged together with who made it.

Jobs you can ask for:

• Transferring an order to the ERP: "10000000001 siparişini ERP'ye aktar" (transfer order 10000000001 to the ERP). If the order is already recorded in the ERP, the preview also warns that writing again would open a second order in the ERP and the item could be shipped twice.
• Sending stock and price: "ABC-1001 n11 stok ve fiyat gönder" (send stock and price for ABC-1001 to n11). If you leave out the marketplace, the Assistant asks "Hangi pazar yerinde?" (On which marketplace?).
• Taking off sale or putting on sale: "ABC-1001 Trendyol'da satışa kapat" (take ABC-1001 off sale on Trendyol), "ABC-1001 Trendyol'da satışa aç" (put it back on sale). This is used instead of zeroing stock on the channel; the real stock is corrected in your main catalog.
• Changing a price by a percentage: "ABC-1001 fiyatını tüm kanallarda %5 artır" (raise ABC-1001's price by 5% on all channels). The preview shows the old and new price for each channel, the brake band and the profitability floor; each channel is calculated from its own price.
• Opening on missing channels: "ABC-1001 eksik kanallarda aç" (open ABC-1001 on missing channels). The product is opened on the channels where it has no listing.
• Opening a task: "Ayşe'ye cumaya kadar ABC-1001 görsellerini düzelt görevi aç" (open a task for Ayşe to fix ABC-1001's images by Friday). The task opens on the Görevler (Tasks) page, assigned to the person and with a due date.
• Filling empty details: "ABC-1001 için GTİP ve ölçü bilgilerini doldur" (fill the HS code and size details for ABC-1001). The preview shows which value goes into which field.
• Title and description draft: "ABC-1001 için n11 başlık ve açıklama taslağı hazırla" (draft an n11 title and description for ABC-1001). The draft is built only from your product data; if you want it sent to the channel, approval is asked separately.
• Uploading invoices to the channel: "faturaları kanala yükle" (upload invoices to the channel).
• Reprinting a shipping label: "10000000001 kargo etiketini yeniden bas" (reprint the shipping label for 10000000001). It works on channels whose labels Bulutegra produces; for other channels it tells you the label comes from the marketplace panel.

These jobs follow the panel's role rules: for example, the Depo (Warehouse) role can't see or change prices, and the Muhasebe (Accounting) role can't change stock. If you ask for something your role can't do, the Assistant says so in a short answer.

Why and comparison questions

• "ABC-1001 Trendyol'da neden yok?" (why isn't ABC-1001 on Trendyol?) follows the records in order and tells you why the product didn't open or isn't on sale on that channel.
• "10000000001 neden aktarılmadı?" (why wasn't 10000000001 transferred?) tells you why the order didn't reach the ERP and what to do.
• "ABC-1001 fiyatı neden değişti?" (why did ABC-1001's price change?) gives the latest changes and their reason from the price history.
• "Bu hafta geçen haftaya göre nasıl?" (how is this week compared to last week?) compares orders and revenue by channel.
• "ABC-1001 Trendyol ile Hepsiburada karşılaştır" (compare ABC-1001 on Trendyol and Hepsiburada) shows the same product's listings, stock and price on both channels side by side.
• "En çok iade gelen ürünler ve sebepleri" (most-returned products and why) lists them with their return reasons, with an Excel link for the full list.

Daily summary, suggestions and conveniences

• Good-morning card: the first time you open the Assistant in a day, a short summary and jobs you can preview with one click appear. Close the card for the day with Kapat (Close).
• New red alert: when a new red alert with an automatic fix appears, the Assistant offers to preview the fix; the preview is still applied only with your approval.
• Page context: on a product or order page, just type "bunu kapat" (close this) or "bunun stoğu ne kadar" (what is this one's stock); the Assistant understands the open record.
• Asking by voice: if your browser supports it, a microphone button appears next to the text box; just say your question.
• Answer buttons: Under each answer there are Kopyala (Copy), Yararlı (Helpful) and Yararlı değil (Not helpful) buttons. Kopyala copies the answer text to the clipboard. Answers that get negative feedback go onto an improvement list.

Jobs started by the Assistant also appear on the İşlemler (Operations) page.

Questions for the account owner

• "uyarıyı çöz" (resolve the alert): re-measures recent notifications live, separates ongoing problems from resolved ones, and gives the cause and next steps for the ongoing ones.
• "yedek tamam mı" (is the backup OK?): tells you the backup status.

If these system questions are not open on your account, the Assistant explains that system jobs are monitored by Bulutegra and that problems affecting your account show up on the Bildirimler (Notifications) page.

Example questions

• "10000000001 siparişi ERP'ye düştü mü?" (has order 10000000001 reached the ERP?)
• "10000000001 siparisini ERP'ye aktar"
• "ABC-1001 stogu" (stock of ABC-1001)
• "ABC-1001 hangi kanallarda var?" (which channels is ABC-1001 on?)
• "ABC-1001 n11 stok ve fiyat gönder"
• "bugün kaç sipariş geldi"
• "bu hafta kaç sipariş"
• "kargoya verilecekler"
• "n11'de satışta olup stoğu olmayanlar" (on sale on n11 but out of stock)
• "n11 onay bekleyen ilanlar" (n11 listings awaiting approval)
• "ABC-1001 yeni ürün durumu" (new product status of ABC-1001)
• "ABC-1001 Trendyol'da neden yok?" (why isn't ABC-1001 on Trendyol?)
• "ABC-1001 fiyatını tüm kanallarda %5 artır" (raise ABC-1001's price by 5% on all channels)
• "bu hafta geçen haftaya göre nasıl" (how is this week compared to last week?)
• "yardım"

Questions it can't answer

If the Assistant can't answer a question, it queues it and gives you a number. When the question is answered, the answer is written into the same chat and you get a notification. For anything urgent, write to destek@bulutegra.com.

Roles and views

• In the Raporlama (Reporting) role, Asistan does not appear in the menu.
• If you ask for information your role can't see in the panel, the Assistant tells you it is closed for your role; ask your administrator if needed.
• Admins and the account owner see Benim sohbetim (My chat) and Ekibin soruları (Team questions) at the top of the page. Ekibin soruları shows everyone's questions with the writer's name.
• On the demo account the Assistant is off; the box says "Asistan bu hesapta kapalı" (Assistant is off on this account).

If something is wrong

• If a "Asistana ulaşılamadı" (Couldn't reach the Assistant) band appears, your question stays in the box; send it again.
• If the answer says the data hasn't been created on your account yet, setup of your product source or marketplace connection may not be complete.
• If the answer isn't what you expected, rewrite the question more briefly with a product code, order number or marketplace name.

Related articles: Operations, Log and system health, Order flow: how orders reach your ERP, Tasks: how to use boards, lists and cards and Notifications and alerts.