SAP N11 Integration
For businesses running SAP and selling on N11: orders are written into SAP, approval and shipping notices go out from the panel, and stock and prices flow from SAP to N11. Onboarding reads only at first.
What is the SAP N11 integration?
The SAP N11 integration carries stock and prices from SAP out to N11, and N11 orders back into SAP.
What decides this pair is order status. On N11 an order passes through states such as new, approved, handed to the carrier, delivered and cancelled, and a late approval or shipping notice shows up in the store rating and order performance. The integration ties those transitions to the record in SAP: the order is written into SAP, and when the warehouse despatch is marked in SAP the tracking number goes out to N11. An order still awaiting approval, or one that has gone quiet, raises an alert.
Onboarding begins in shadow mode. The system reads only for a while, and you compare the status transitions and stock counts against the records in SAP. Write access opens as you approve it, and every step is reversible.
What flows in which direction
Orders from N11 into SAP
An N11 order is written into SAP with its customer, line items, carrier and payment details. Cancellations and partial returns are tracked on the same record.
Approval and shipping notice from SAP out to N11
Order approval is given from the panel; when the warehouse despatch is marked in SAP, the tracking number is written to N11. Shipping labels are printed in bulk.
Stock and prices from SAP out to N11
Stock in SAP is the source of a single pool, and N11 products are updated through the seller SKU. The list price in SAP is taken as the base, and a separate selling and floor price is defined for N11.
Status and settlement tracking
New, approved, handed to the carrier, delivered and cancelled appear in a single tab, and an order awaiting approval raises an alert. Settlement records are reconciled against each order.
How the SAP N11 integration is set up
Connect
You prepare the access details needed on the SAP side with your partner, then enter the API key and API password taken from the integration settings in your N11 store panel.
Match
Products and variants in SAP match N11 listings through seller SKU and barcode. Anything unmatched is listed, and colour and size variants are linked in bulk in the matrix view.
Watch
Nothing is written in shadow mode; the system only reads. You compare the order status transitions shown in the panel against the records in SAP.
Hand over
You open write access first for orders into SAP along with approval and shipping notices, then stock, then prices. Every step is reversible.
Technical summary
| Systems connected | SAP and N11 |
|---|---|
| Order direction | From N11 into SAP |
| Stock and price direction | From SAP out to N11 |
| Approval and shipping notice | From the panel out to N11; warehouse despatch is marked in SAP |
| Matching key | Seller SKU and barcode, down to colour and size variants |
| Statuses tracked | New, approved, handed to the carrier, delivered, cancelled |
| Needed on the SAP side | Access opened with your partner; no custom development expected |
| Onboarding | Starts in shadow mode; orders and approval first, then stock and prices |
Frequently asked questions about the SAP N11 integration
What is needed to connect N11?
You create an API key and an API password in the integration settings of your N11 store panel. The connection is tested on the same screen, while on the SAP side access is opened with your partner.
Are approval and shipping notices done by hand?
No. Approval is given from the panel, and when the warehouse despatch is marked in SAP the tracking number is written to N11. An order awaiting approval, or one that has gone quiet, raises an alert.
How does the integration affect the store rating?
The store rating depends largely on approval and shipping times and on cancellation and return rates. Orders landing in SAP without delay, late ones raising alerts and listings closing when stock runs out improve those indicators directly. For the current rating criteria, see N11's seller rules.
What happens if the SKU on N11 differs from the product code in SAP?
Matching is built on seller SKU and barcode. If the codes differ, the listing goes into the unmatched list and no stock is written to it; the flow starts once you build the match on screen.
Are cancellations and partial returns reflected into SAP?
Yes. Cancellations and partial returns are tracked on the order record, and a return accepted at the warehouse by barcode is reflected into SAP.
Can I migrate from another integrator?
Yes. We read in parallel in shadow mode while your current setup keeps running; once the numbers on both sides agree, you take over, and sales do not stop during the move.